Exchange/Refund Policy
No exchange or return on ready made Product if its discounted.Will try to exchange the size only if we have exchange size in stock..In that case customer have to ship the product back to us.
We hold full power of denying return/refund, If we find misuse of our return/refund policy or misuse of our payment methods such as simpl.
You can not exchange or return Made On Order products.
If you want to return the Ready to wear product, you can do so within 10 days of its receipt. To be eligible for the return, item must be unused and in the same condition that you received it in.You will have the option of either exchanging the product or receiving a refund amount excluding the shipping cost or the full refund in the form of store credit.
Made to measure products can’t be returned or exchanged as it is made after discussing fitting with customer over call.
Note: All the partial payment deposit are non-refundable in case of customer can non take delivery of parcel after it shipped or order is under process.
Q1:What is free delivery/cod?
A-When you buy a product from us,we do not charge extra for shipping,in case of size exchange or product exchange,we will not charge extra for exchange upto 1 time from initial purchase.After that you can still exchange but need to pay shipping cost extra.
Q2:What is refunded amount when you opt for refund in your bank account?
A-You will be refunded your amount excluding shipping cost(forward shipping cost+reverse shipping cost).
Q3:What is refunded amount when you opt for store credit?
A-You will be refunded full amount in form of store credit,in this customer is not charged with shipping fees on their refunded order.
Q4: Can I exchange or return made to measure products?
A- Made to measure products are made on order after discussing fitting with the customer on phone just for them. So in that case you can not return or refund.
Q5:Is Partial Payment Amount Refundable?
A-Its non-refundable safety amount charged by us which is not refundable if you dont take order.